Privacy policy.

IONISS operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in it.

For the purpose of applicable data protection law, we are the data controller of your personal information.

Personal information we collect or process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously, or information that has been de identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories, including inferences drawn from them, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, preferences and settings.
• Transaction information including the items you view, put in your basket or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include when you contact us, for example when sending a customer support enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including how and when you interact with or navigate the Services.

Where that information comes from

• Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, from your device when you use our products or visit our website, and through cookies and similar technologies.
• From our service providers, when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

• To provide, tailor and improve the Services. To perform our contract with you, process your payments, fulfil your orders, remember your preferences, send notifications related to your order, process purchases, returns, exchanges and other transactions, arrange shipping, and create a shopping experience that suits you.
• Marketing and advertising. To send marketing and promotional communications by email, text message or post, where you have asked us to, and to show you online advertising for our products.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, illegal or malicious activity. If you register an account, you are responsible for keeping your credentials safe. Do not share your username or password with anyone.
• Communicating with you. To provide customer support, to be responsive to you, and to maintain our business relationship.
• Legal reasons. To comply with applicable law or respond to valid legal process, to investigate or participate in litigation, and to enforce or investigate potential violations of our terms or policies.

Our legal bases

We process order information because it is necessary to perform the contract you entered into when you bought something. We process correspondence on the basis of our legitimate interest in answering you properly, and security information on the basis of our legitimate interest in protecting the Services. Marketing email is sent on the basis of your consent, and you can withdraw that at any time.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Those circumstances include:

• With vendors and other third parties who perform services on our behalf, such as payment processing, order management, hosting, email delivery, data analytics, customer support, fulfilment and shipping.
• With business and marketing partners, who will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for targeted advertising.
• When you direct or ask us to disclose certain information to third parties, such as to ship products to you.
• In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms, or to protect the Services and the rights of our users and others.

The providers behind this store

Rather than list categories alone, it is more useful to name the services that actually handle your data:

• Railway hosts this website and the database that holds your order, your delivery details and your order history.
• Stripe processes payments. Your full card details are entered directly with Stripe and are never seen or stored by us.
• Resend delivers transactional email such as order confirmations and dispatch notifications.
• Royal Mail delivers your order. Through its Click & Drop service we share your name, delivery address, email address, mobile number if you gave one, and what is in the parcel, so it can produce the postage label and send you tracking updates.

Each of these processes your personal information on our instructions and under contract. Your basket, before you check out, is stored in your own browser and does not leave your device.

Third party websites and links

The Services may link to websites or platforms operated by third parties. If you follow a link to a site we do not control, review its privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, or the accuracy of information found on them. Our inclusion of a link does not by itself imply endorsement.

Children’s data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below and we will delete it. As of the date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of anyone under 16 years of age.

Security and retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send us may not be secure while in transit, so please do not use unsecured channels to send us sensitive or confidential information.

How long we keep your personal information depends on why we hold it. Order records are kept for six years, because UK tax law requires it. Correspondence is kept for two years. Anything else is deleted when it stops being necessary for the purpose it was collected for, or to comply with our legal obligations, resolve disputes or enforce our policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. They are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

• Right to access or know. To request access to the personal information we hold about you.
• Right to delete. To request that we delete personal information we hold about you.
• Right to correct. To request that we correct inaccurate personal information.
• Right of portability. To receive a copy of your personal information and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. You can opt out of promotional email at any time using the unsubscribe link. We may still send non promotional email about your account or orders.

If you are in the UK or the European Economic Area, and subject to the exceptions and limits in local law, you also have the right to object to or restrict our processing for certain purposes, and to withdraw consent where we rely on it. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity first, as permitted or required by law. You may designate an authorised agent to make a request on your behalf, and we will require proof of that authority. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live you may also have the right to appeal our decision, or to lodge a complaint with your local data protection authority. In the UK that is the Information Commissioner’s Office. In the EEA it is your national supervisory authority.

International transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer it out of the UK or the European Economic Area, we rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission’s Standard Contractual Clauses, unless the transfer is to a country found to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time, to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this page, update the date above, and give notice where the law requires it.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, email us at [email protected].