Shipping policy.

IONISS (“we” and “us”) is the operator of https://www.ioniss.com (the “Website”). By placing an order through this website you agree to the terms below. They are here so that both parties know where they stand and what to expect from our service.

1. Shipping costs

We offer free UK shipping to our customers, on every order, with no minimum spend.

2. Delivery terms

2.1 Shipping, processing and delivery time

Processing time can take up to 1 to 2 days. UK standard shipping generally takes 1 to 3 business days.

2.2 Dispatch time

Orders are usually dispatched within 1 to 2 business days of payment. Our warehouse operates Monday to Friday during standard business hours, except on national holidays, when it is closed. In those cases we take steps to keep any delay to a minimum.

2.3 Change of delivery address

We can change your delivery address at any time before the order has been dispatched. Email us as soon as you can.

2.4 P.O. Box shipping

We will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.

2.5 Items out of stock

If an item is out of stock we will cancel and refund the out of stock items, and dispatch the rest of the order.

2.6 Delivery time exceeded

If delivery has taken longer than the times above, contact us so that we can open an investigation with the courier.

3. Tracking notifications

When your order is dispatched you will receive a notification, and from it you can follow the progress of your shipment based on the latest updates made available by the shipping provider.

4. Parcels damaged in transit

If you find a parcel has been damaged in transit, reject it from the courier if you can, then get in touch with us. If the parcel was delivered while you were out, contact us and we will tell you the next steps.

5. Cancellations

If you change your mind before receiving your order, we can accept a cancellation at any time before it has been dispatched. If your order has already been dispatched, see the refund policy.

6. Insurance

Parcels are insured for loss and damage up to the value stated by the courier.

6.1 Parcel damaged in transit

We will process a refund or a replacement as soon as the courier has completed its investigation into the claim.

6.2 Parcel lost in transit

We will process a refund or a replacement as soon as the courier has investigated and deemed the parcel lost.

7. Customer service

For all customer service enquiries, email us at [email protected]. Nothing in this policy affects your statutory rights.